Burkett Restaurant Equipment and Supplies

Field I. 

Verified by Burkett

5 years ago

Buyer beware! We needed a new fryer for our drive-in theater to finish out the season. We purchased an in-stock fryer on 10/8/21. On 10/17/21, the fryer would not stay lit. It had been used only 5 days for a total of 14 hours before it stopped working! I called Burkett on Monday, Oct 18. They gave me the manufacturer's phone number for warranty maintenance. I called that number and was given a different number to call for service in my area. Finally, the repair service arrived the next day. To my surprise, the repair vendor... read more

John C. 

Verified by Burkett

5 years ago

We have been trying to get a hold of Felicia Siddiqui the last few weeks and she do not call. We have had a order in 6/25/2021. Every time we call they tells us they will check with the factory and we never get a call. My son send some infor over for a 3 comp steel sink and no one as call him. I have been using you for my needs when you was at the other building. Also I have been faithful to you and I paid my bills on time. Now you seem you do not want business. I can go do my business with a other company. 

Jerry P. 

Verified by Burkett

5 years ago

Our general manager, John D' Andrea reached out to sales rep Jeff Hussar several times via phone and email, providing him with a list of equipment needed for purchase. After repeated attempts to contact Burkett via sales rep Jeff Hussar and not receiving any correspondence in return, we purchased our $15000 worth of equipment from Restaurant Equippers. We provided Burkett several opportunities over this past month to quote the order with no response provided in return. 

Linda 

Verified by Burkett

5 years ago

The delivery time is not of any fault of Burnett, but 3 months of waiting definitely took its toll on my business. 

Anonymous 

Verified by Burkett

5 years ago

I ordered from Burkett 3 times. On 2 occasions I received incorrect items for which they paid for the returned items. However when the order was corrected and the item did not work out for me, I was assessed a 25% restocking fee and charged for returning the item. I will never order from them again - I would rather pay a higher price from another company. 

Still W. 

Verified by Burkett

5 years ago

Sold product that were not O.H. and were betting on a shipment that never arrived. 

Brittany R. 

Verified by Burkett

5 years ago

Ive been emailing customer service for over a week and no one has gotten back to me but I receive marketing emails every single day. Someone please respond to my request I sent!!!!! 

Alex 

Verified by Burkett

5 years ago

Not satisfied since my package was never received 

Jessica R. 

Verified by Burkett

5 years ago

I still have not received my order and have no information